Corporate Programs
Product Specifications & Pricing
 

  Corporate Silver Corporate Gold Corporate Platinum
 User Profile
Multiple CSRs.
Flexible suite of tools to help manage workflow.
Groupware for Q&A teams.
Fully automated workflow management.
Larger enterprises with more users and support needs.
Integrate with legacy systems.
 Administration
 Administrative Users
5
10
20
 Q&A Usage Rights
Client
Client
Client
 Features
X
X
X
X
X
X
X
X
X
 Online CSR Performance
 Reporting
X
X
X
X
X
X
X
X
X
 Questions & Answers
 text, images,
 links, html
 text, images,
 links, html
 text, images,
 links, html
X
X
X
X
X
X
X
X
X
X
X
X
 
X
X
 
X
X
 Advanced Inbound Email
 
X
X
 Unlimited Number of
 Question Boxes
 
 
X
 
 
X
 
 
X
 
Monthly
Weekly
 Customizable Submit Form
 
 
X
 Question Capacity
 in Knowledge Base
5,000
7,500
10,000
 Set Up
 Interface/Look & Feel
Customizable
Customizable
Customizable
  + Customize background/
 text color
X
X
X
  + Place link on pages
X
X
X
  + Integrate client header, footer
X
X
X
  + Integrate client site
 nav bar/tools
X
X
X
  + Integrate client font style
 
 
X
 Input info for users
5
10
20
 Input info for categories
10
20
50
 Input Questions & Answers
20
40
100
 Set up inbound email for
 user routing
 
5
10
 
Monthly
Weekly
 Email archiving/
  records retention
 
 
X
 Customize submit form
 
 
X
 Pricing
 For pricing, please call our Sales Team: 212.414.9590 x258.

 
 
 
  Features Glossary
Self-Service Knowledge Base The Self-Service Knowledge Base is a valuable, easy-to-access support and service database that is valuable both externally for your customers, and internally for your own organization. The Self-Service knowledgebase provides instant answers to your customers' questions and grows organically as you answer those questions which they submit to you for a more personalized response. Your organization can easily analyze the information in your knowledgebase to gain an understanding of which questions are being asked most frequently, by whom they were asked, on which date, etc. This information can give you valuable insight into your customers and your business and enable you to spot trends and opportunities.
Inbound Email When your customers are unable to find the answers to their questions automatically, AskIt! allows them to escalate their query by permitting them to submit their question to your organization via email with the click of a button.
Outbound Email Once a question is submitted by a customer, AskIt! gives your organization the ability to construct an outbound email message while composing an answer. Once you send your email response, the question and answer are automatically added to the AskIt! knowledgebase and become instantly searchable by your customers from your web site. You can save questions as private if you want to archive them, but do not want them searchable from your site.
Customizable Categories AskIt! permits you to set up the categories, that will appear on your AskIt! customer support page, that are most appropriate for your organization. Corporate versions allow you to assign individuals to be category experts so that questions for a particular category can be routed to them with the click of your mouse.
Email Notification When a new question is submitted to your organization, you can choose to have yourself or your team members be notified via their email accounts. This eliminates the need to constantly log in to AskIt! to view new questions. When this option is activated, AskIt! will send an email to the appropriate person, containing the actual question submitted, along with a link that can be clicked that will enable the recipient to respond to the question.
Canned Responses AskIt!'s Corporate versions enable you to create a library of commonly used email responses. These can be saved as canned responses and inserted into a reply with the click of your mouse.
Access Control/
Multiple Roles		 AskIt's Corporate versions allow you to assign multiple roles to people in your organization. These roles include administrator, dispatcher andexpert. Each role provides the ability to access only certain components of your AskIt! system. By assigning the appropriate role to each member of your organization, you can control the use of your AskIt! system.
Expert Routing AskIt!'s Corporate versions enable administrators and dispatchers to route questions to assigned experts by simply clicking on their names from a list. By default, questions are routed back through the dispatcher for proofreading in order to ensure quality and consistency of answers.
Trusted Expert With AskIt!'s Corporate versions, By default, all new answered questions are routed back to the dispatcher before posting (see expert routing). The trusted expert feature allows companies to optionally bypass this extra step, enabling certain experts to answer questions and send them directly to the person who submitted the question, while simultaneously posting the question and answer to the AskIt! knowledgebase
Secure Back-end Server For Corporate versions, all activities performed on the administrative side of your AskIt! system can be protected by SSL encryption.
Integrate AskIt with Live Chat For Corporate Gold and Platinum versions, AskIt! can integrate live-chat technology into your AskIt! customer support page so that your users have the option to escalate their query to a live person. AskIt! partners with various vendors that can provide live-chat technology or it can integrate the Html links provided by your existing live-chat provider into its interface.
FTP of Questions & Answers For the Corporate Platinum version, AskIt! can set up a monthly FTP of all questions and answers in your AskIt! knowledgebase enabling you to import this date into existing legacy systems and databases.
Secure Front-end Server For the Corporate Platinum version, all activities performed on the end-user side of your AskIt! system can be protected by SSL encryption.
Email Archiving/Records Retention For the Corporate Platinum version, AskIt.com can set up a protocol that will insure that all emails submitted to you by your customers and all responses sent back to them by your employees are securely archived.
 
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