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Up to 80% of incoming calls and emails are routine queries. Freeing customer service representatives from answering these repetitive questions gives them more time to personalize service and handle more difficult requests.
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Askit! allows customers to get the information they need when they want it and within the context of your site. Askit! prevents would-be customers from leaving your site when they have questions, and cannot readily find answers.
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AskIt!'s powerful search functionality returns only pertinent results. Searches can be natural language or key word. With AskIt!, you won't frustrate customers with pages of barely relevant information.
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Site users can browse questions by topic or perform a search for more specific information. The most commonly asked questions are sorted to the top of each list, ensuring customers see the most relevant information first.
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If customers do not find what they need in the existing knowledgebase, they can opt to send their question via email and receive a personalized response. They may also escalate to a live chat session (with chat integration).
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Knowledgebase answers can incorporate text, sound clips, even video. Html links allow you to provide answers in any web-friendly format. Multimedia answers greatly increase the ease and rate of comprehension.
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AskIt! customers have reduced their expenditures on customer service and support up to 80% by allowing customers to help themselves to the information they need.
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With AskIt! customers can get instant answers to their questions, directly from your website. Forget the frustration of having to disconnect from the Internet, call your company, and wait on hold!
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All incoming support/service email can be channeled through AskIt!. Powerful inbound and outbound email tools help you provide quick, consistent, quality responses to customer requests.
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Be up and running with AskIt! in less than 48 hours. Our setup service customizes the AskIt! interface, adds your seed data to the knowledgebase, and places necessary code on your webpages.
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Unlike most web-based customer service solutions, AskIt! is delivered in an ASP (application service provider) model. There is no hardware to buy, no software to license, no databases to administer, no servers to configure. Your company simply licenses the application and we take care of the rest. All software upgrades are included with your service.
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The AskIt! administration interface is easy to use. No html or programming is required to maintain the system.
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The AskIt! interface can be customized to take on your website's look and feel. The transition from your website to AskIt! is completely transparent to the end-user.
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AskIt! helps you get to know your customers. Find out what your customers want and need by giving them an easy channel of communication with your organization.
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Through client communication and AskIt! reporting functionality, you can discover a wealth of information about your products and the marketplace.
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The longer your organization uses AskIt!, the more questions can be automatically answered by the system. Application growth is customer-driven: if customers do not find the answers they are looking for in the AskIt! system, they can submit their question directly to your organization. When you answer the question, you can concurrently submit the question/answer pair to the knowledgebase: ensuring the next customer will receive an instant answer.
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As you use AskIt!, your organization builds a valuable, easy-to-access support and service knowledgebase that is valuable both externally for your customers, and internally for your own organization.
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Your organization's knowledgebase is hosted in a world-class data center with cutting-edge security technology. Company-determined permissions ensure data integrity. Performance is assured through the enterprise-level Oracle database and backbone Internet connectivity.
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Your knowledgebase is housed in an Oracle database, ensuring complete scalability as your organization grows.
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