The Askit! System Will Allow Visitors To Get Quick Answers From The TBR Web Site About The Travel And Tourism Industry

New York, - September 5 - AskIt.com, an Application Service Provider that is a leader in outsourced online customer service solutions, today announced it will provide self-service Web customer support for the Travel Business Roundtable (TBR), a coalition of more than 60 CEO's representing all sectors of the travel and tourism industry, to help guests get the answers they are looking for as quickly as possible.

"We are proud that The Travel Business Roundtable has chosen AskIt to enable their guests on their site to help themselves find answers to their questions" stated Ken Shapiro, President of AskIt.com. "AskIt will allow them to better manage users' inquiries online and will lower the number of incoming emails and phone calls received for basic information."

When a question is asked on the TBR Web site, the AskIt! system instantly delivers the most closely matching questions and answers, using an easy to browse and search self-help format. If the user is unable to find exactly what they 're looking for, they can submit the question to the site and receive a personalized answer via email. The question is then automatically entered into a knowledgebase. As more questions are entered, the knowledgebase grows more accurate and intelligent over time, eliminating the need to answer the same questions twice.

"As TBR's reputation as a voice for the industry continues to grow, we think that having this new link with AskIt.com will help to make our web site even more interactive for those searching the web for information on our organization specifically, or on travel and tourism's impact on the nation's economy overall," said Jonathan Tisch, President and CEO of Loews Hotels, and Chairman of TBR. In addition, TBR is exploring other opportunities to link our site with others that address the global impact of travel and tourism."

Among the standard questions that will be featured on TBR's site will be those that pertain to what the organization does and what's its mission is, who its members are, and which legislative activities it is focusing on and what their status is. And, with TBR as the first travel and tourism organization to form a partnership with AskIt.com, there will also be a category of general questions about the impact the industry has on the nation's economy.

About AskIt.com
AskIt.com (www.askit.com) is the first company providing affordable outsourced online customer service and support solutions targeted specifically to organizations seeking an easy to use and rapid to deploy solution for their Web sites or intranets. Financial backing of AskIt.com is provided by investors including internet.com Venture Partners III, part of the affiliated venture capital arm of internet.com Corporation, (Nasdaq: INTM), the Internet Industry Portal.

AskIt's solution allows companies to: reduce inbound emails and customer support costs up to 80%; increase customer service levels by offering 24x7 automated support; and, gain valuable insight into their businesses. AskIt's functionallity includes: self-help; inbound and outbound email management tools; and, integration with live-chat. AskIt.com customers include: Dean & Deluca, Ritz Camera, Boater's World, The American Society for Association Executives, the American Institute of Graphic Arts, the New York New Media Association, BabyUniverse.com, and ActionGear.com. AskIt.com is a privately held company and is headquartered in New York at 116 W. Houston Street.
For additional information, contact info@askit.com or call (212) 254-4194.

About Travel Business Roundtable
The Travel Business Roundtable is a coalition of more than 60 CEO's representing all sectors of the travel and tourism industry. In addition to the major airlines, car rental companies, travel management agencies, hotel chains, TBR's membership roster also includes companies such as The Coca-Cola Company, USA Today, and the International Council of Shopping Centers, demonstrating the broad scope and diversity the industry represents.

Chaired by Jonathan Tisch, President and CEO of Loews Hotels, TBR's mission is to educate elected officials on all levels of government on the important contributions the travel and tourism industry makes to the nation's economy. Among the issues it is currently addressing include efforts to create a national brand marketing campaign and the worker shortage crisis resulting from a tight labor market. In addition, TBR is continuing to focus on the full restoration of the business meals deduction, welfare to work tax credits, elimination of taxes on frequent flyer miles, and opposition to an increase in the minimum wage.