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ASKIT.COM FORMS BUSINESS SOLUTION ALLIANCE WITH FACETIME COMMUNICATIONS
New York, June 20 - AskIt.com, a leader in outsourced online customer service solutions, today announced their Business Solution Alliance with FaceTime Communications, a technology leader in real-time communications on the Internet.
The Alliance Agreement establishes a mutually beneficial relationship between the two companies in which they will co-market respective services. The Alliance enables both companies to offer to its customers and prospects cutting edge functionality. By co-marketing these services, both companies can continue to focus their primary development efforts on their core competencies, while delivering interoperable customer driven Customer Relationship Management (CRM) solutions.
"Both AskIt and FaceTime are innovators in Internet Business Solutions, the ability for AskIt to interoperate with FaceTime's Instant Messaging and Live-chat Platform and co-market our solutions is a winning combination," says Ken Shapiro, President of AskIt.com.
"Our goal in forming Alliance Partnerships is to help offer our customers the highest quality eBusiness CRM solutions available, and our Alliance with AskIt is a step towards fulfilling that goal," says Barry Shurtz, Director of iCRM Channels and Business Development, of FaceTime Communications. "Our work together allows us to market, and deliver an extensible CRM solution.
About AskIt.com
AskIt.com (www.askit.com) was founded in September 1999 by a team of successful entrepreneurs with a proven track record of building and growing Internet and start-up companies. The company provides outsourced online customer service and support solutions for e-commerce and corporate Web sites of small to medium-sized companies and organizations. Offering a free Standard version to a $500 per month Premium version, the AskIt system can be set up in under a few hours. AskIt.com's solution reduces inbound emails and customer support costs up to 80%, increases customer service levels by offering 24x7 automated support and allows companies to gain valuable insight into their businesses. AskIt.com customers include: Dean & Deluca, Golf Day, the American Institute of Graphic Arts, the New York New Media Association, BabyUniverse.com, and ActionGear.com. AskIt.com is a privately held company and is headquartered in New York at 116 W. Houston Street. For additional information, contact ken@askit.com or call (212) 254-4194.
About FaceTime Communications
FaceTime Communications, based in Foster City, CA, is the leader in real-time e-business communications services using instant messaging networks from AOL and others. FaceTime provides a wide array of instant messaging services for the B2C and B2B markets. Its market-leading customer service applications suite, FaceTime Instant Customer, helps e-commerce sites generate sales and build customer loyalty by enabling live, person-to-person communication. More than 250 companies rely on
FaceTime products and services, including some of the hottest names in e-business such as RedEnvelope.com, Wingspan.com and Compaq. For more information, visit FaceTime Communications at www.facetime.com, call Barry Shurz at 650-572-5892, or instant message the company live, through FaceTime's AOL Instant Messenger BizBuddyName, FaceTimeLive.