- Small To Medium Businesses Will Never Have to Answer the Same Question Twice -

New York, N.Y. – April 5, 2000 - AskIt.com has developed a new outsourced customer service solution that arms businesses with the knowledge and efficiency needed to provide world-class online customer service. Their solution, AskIt!, is designed to solve the most significant e-commerce problems today: poor customer service, user dissatisfaction, and low conversion rates.

Studies have shown that most questions asked via email are never answered or are answered after 48 hours or more. In addition, less than two of every 100 potential site visitors complete a purchase due to poor customer service. “By using AskIt!, companies can efficiently manage their customer relationships online while gaining knowledge about their customers’ needs,” says Founder and CEO David Gusick.

When a question is asked on a Web Site, the AskIt! system instantly delivers the most closely matching questions and answers, using an easy to browse and search self-help format. If the customer is unable to find exactly what they’re looking for, they can submit the question to the site and receive a personalized answer via email. The question is then automatically entered into a knowledgebase. As more questions are entered, the knowledgebase grows more accurate and intelligent over time.

The AskIt! system was recently awarded the “CRM Excellence Award” by C@LL CENTER CRM SOLUTIONS™ Magazine for being an innovative technology that exemplifies the best of CRM. "Our editors selected AskIt.com for their innovation and vision, as well as for the outstanding impression they've made amongst market constituents," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honor companies with innovative products that have furthered Customer Relationship Management. We are pleased to award AskIt.com our highest honor in recognizing their exemplary contribution to the industry."

“When companies use AskIt!, they will never have to answer the same question twice,” says President Ken Shapiro. AskIt.com reduces demand on both toll free numbers and support staff and frees staff to focus on sales and service. AskIt.com provides different levels of service, ranging from free to $500 per month.

About AskIt.com
AskIt.com (www.askit.com) was founded in September, 1999 by a team of successful entrepreneurs with a proven track record of building and growing Internet and start-up companies. The company provides outsourced online customer service and support solutions for e-commerce and corporate Web sites of small to medium-sized companies and organizations. AskIt.com’s solution reduces inbound emails and customer support costs up to 80%, increases customer service levels by offering 24x7 automated support and allows companies to gain valuable insight into their businesses. AskIt.com customers include: Dean & Deluca, Golf Day, the American Institute of Graphic Arts, the New York New Media Association, BabyUniverse.com and ActionGear.com. AskIt.com is a privately held company and is headquartered in New York. For additional information, contact ken@askit.com or call 212.254.4194.