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Alison Russell AskIt.com 212.414.9590 alison@askit.com |
Raymond Blum's proven success earns him the Chief Technology Officer position at AskIt.com.
New York - March 12, 2001 - AskIt.com, an Application Service Provider (ASP) that is a leader in online customer service solutions, announced that Raymond Blum, Senior VP of Technology has been promoted to Chief Technology Officer.AskIt.com offers online businesses of all sizes the AskIt System, an affordable tool that improves customer support with an easy to use self-help service in an interactive FAQ format.
Since joining AskIt.com in April of 2000, Blum has proven his technical ability by developing a responsive, highly compatible product that scales to meet the extensive demands of AskIt.com's fast-growing customer base. In addition to many other accomplishments, Blum implemented Java 2 Enterprise Edition technology. Blum explains, "This software allows us to interoperate with any other system and positions our product to achieve greater horizontal scalability in order to meet the growing traffic on our site." As Chief Technology Officer, Blum will continue to evolve the site technology by implementing such new developments as a multilingual interface and wireless accessibility.
"Raymond Blum's experience in the application of new programming technology is a great asset to the company," said Ken Shapiro, President of AskIt.com. "We are proud of his accomplishments and fortunate to have Blum as part of the team with his broad range of valuable experience in the banking, securities, media and software development industries."
Before joining AskIt.com, Blum was a project leader and technology mentor at HBO. His responsibilities included strategic evaluation of development tools, teaching classes in Java and Macintosh programming and overseeing the training of staff in Object Oriented Analysis and Forte System Management.
Prior to working at HBO, Blum was a consultant at Solomon Brothers where he developed and supported EMPTOR, an employee time reporting system. He also developed The Makeup Assistant, which was used in the production of publications for the Magazine Division of Time Inc. Earlier Blum was a contractor for Tardis Systems, Inc., where he set up Office systems, AppleTalk and Ethernet LANs and developed Vertical Market software for several small businesses.
Raymond Blum graduated with honors from City University of New York with a degree in data processing.
About AskIt.comAskIt.com's solution allows companies to cost-effectively: reduce inbound emails and customer support costs up to 80%; increase customer service levels by offering 24x7 automated support; and gain valuable insight into their businesses. The AskIt! System's functionality includes: self-help; inbound and outbound email management tools; and integration with live-chat. AskIt.com customers include leading financial institutions such as BankOne, Citibank and online brokers Scottrade, as well as major retailers such as Dean & Deluca and Ritz Camera. AskIt.com is a privately held company and is headquartered in New York. For additional information, contact info@askit.com or call (212) 414-9590.